The Arc of Tennessee ®
Quality Improvement and Systems Change
The People Talking to People project (PTP) is an independent quality assurance program for the Department of Intellectual and Developmental Disabilities (DIDD) and is helping to improve the system for the people it serves.
Frank Meeuwis is the Project Director and supervises nine Regional Teams across Tennessee. PTP interviewing teams consist of 27 part-time employees that arrange to meet with and interview a random sampling of persons receiving services through DIDD. Contact information for establishing an interview is provided by DIDD and is disseminated to local PTP teams.
The interviews are conducted on a face-to-face basis and take about 30 minutes to cover 40 questions in four categories; Choice & Control, Respect & Dignity, Access to Care, and Community Inclusion.
The PTP is a necessary component of a larger "Quality Assurance" effort by the DIDD to improve and excel in providing supportive services to people with developmental or intellectual disabilities.
To read Yearly Reports click links below. Previous reports are available by contacting Frank Meeuwis.